Case Study

"My initial conversation with Aaron was, I just think we are working in chaos."

Jane Schofield, Director, Workplace (Int) Ltd

Who are Workplace?

Executive-style offices with the type of service you expect from a 5 star hotel. Meeting spaces with the technology you need to make business run smoothly. And hot desks that give you the peace and quiet or creative networking opportunities, you’re looking for.

Workplace provide high quality, hospitality inspired coworking and flexible office space for discerning clients in the heart of Manchester city centre.

Video ThumbnailClient Stories - Workplace - vimeo Video

How did we help?

When we began to work with Workplace, it was clear that there was an opportunity, in using modern, cloud technology, to significantly improve their financial and customer management systems.

Key to this was moving their finances to the cloud. We quickly implemented Xero, our cloud accounting software of choice. The impact was significant.

It has completely changed the way that we work.

We then spent time working with the team to identify areas of pain – parts of their day to day business life that were cumbersome.

We quickly identified that their document management process was poor – moving to digital documentation significantly reduced administration time and improved the customer experience.

Most transformative were upgraded payment systems. For a subscription business, timely payments and visibility of memberships is key. Through simple, low-cost changes, including replacing Standing Orders with Direct Debits in a matter of days, Workplace and their billing systems were transformed. Gone were cumbersome reconciliations, missing payments that took days to emerge and poor customer experience.

In addition to these vital projects, we provided Workplace with a high quality compliance service, including year-end financial statements, Corporation Tax compliance and payroll.